It's easy; there are three ways to get started - choose the one easiest for you! You can:

1. Visit our website and follow or the online registration process (See How to Register Your Account)
2. Call to schedule a meeting with one of our account representatives
3. Call to place your order by telephone and fax.

No. You can work directly with an account manager to place orders. Call customer service at 1-866-672-9825 to begin this process.

Special Client has chosen Authorize.Net to use to process your credit card transactions. Authorize.Net is committed to safeguarding customer information and combating fraud. With Authorize.Net, you can be confident your data is secure. They utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and are compliant with a number of government and industry security initiatives including the Payment Card Industry Data Security Standard. The Payment Card Industry Data Security Standard (PCI DSS) is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures. Each year Authorize.net renews their PCI DSS compliance.

Special Client customers may pay for services at the time they set them up or they may set up an account so that they will be billed monthly. For customers with a Special Client account the fee for services will be charged directly to the customer’s credit card on file or by direct debit of Customer’s checking account (ACH). Customers will receive an invoice via email on the first day of each month. This invoice will be the total fees for all items that were shipped during the previous month. On the 5th day of each month a customer’s credit card or checking account (ACH) will be debited for the amount of the invoice.

Customers may pay with a credit card or by direct debit of their checking account (ACH).

Customers can not upload photographs to be included on a card at this time. This feature will be made available in a future release of our service.

You do not have to set up an account to be able to use Special Client’s services. You will have to provide the standard information required to process your credit card upon any purchase.

Yes, you can export the contact database that you maintain through the Special Client web site so that you can import them into other database software. The resulting file will be a comma delimited file (.csv) of your contact data.

It is possible to ship a card or gift on the same day you place your service order. In order to receive same day service your service order must be placed by 12:00PM or earlier. Special Client cannot guarantee same day service because it is possible for selected cards and gifts to be out of stock. We recommend you call customer service at 1-866-672-9825 to confirm that a service order can be processed the same day it’s placed.

Upload lists Enter clients one at a time Select multiple clients to work with at once Export lists Assign clients to groups Sort by clients name, company, group Search by keyword Move clients in and out of lists Delete multiple clients

See How to Import Your Clients

Yes. You can customize the salutation, message and signature of a card.

In order to cancel your account and remove all your information from the Special Client web site please call customer service at 1-866-672-9825 and we will take care of that process for you. Customers may cancel all services that have been set up that are not already in process through the web site.

You can cancel a service from either the My Clients section or the Upcoming Service section. In the My Clients section, click on any client profile, scroll to the bottom of the client information page and select the scheduled service you wish to cancel. From the Upcoming Service section, search for the service you wish to cancel and use the cancel service icon to cancel the service. Note that a customer cannot cancel a service that is already “in process”. Card orders are considered in process 3 days before the scheduled ship date and gift orders are considered in process 7 days before the ship date.

Yes. You may create a signature template that contains up to 5 signatures and use it with a card. Note that post cards do not contain signatures.

Yes. You may select as many people on your list as you wish and send them all the same card with the same message through a single service order. This is a great time saving feature.

You will receive an email notification when your order is received. Another email notification will be sent to you on the date your gift/card is shipped, along with your clients contact information so that you may easily follow-up with them if you choose. With every correspondence that is sent to your client, you will receive email notifications to prompt your personal follow-up contact.

The gift is contained in a white box with your name and business in the return address.

No. Our name and/or contact information is not located on any article sent to your client, so they will never know a third party is involved. Each item is sent hand signed and hand stamped with your name in the return address to ensure a personalized approach.

We guarantee absolute privacy of the information provided to us and have made our privacy clause available on-line for your review.